Shipping Policy

1) Processing

All orders are processed:

  • Transactions paid via EFT will only be processed and shipped after 24 – 48 hours after the amount has cleared in our account.
  • Once we have received an online proof of payment from our website’s payment gateways.

You can expect to receive your item(s) within 1 – 3 business days after your order has been processed for local deliveries. Delivery may take up to 5 business days for remote areas (outside of Cape Town and Johannesburg).

We do not ship orders over weekends or public holidays.

Please note that we make use of external courier services that are not affiliated with us. For this reason we cannot give you a specific delivery/collection time during the day.

1.2) Same Day Delivery

This service is subject to the order placed, paid and processed before 10:00 am for the item(s) to arrive within the same day. To track your parcel, please ask the sales representative for your waybill number. The Courier Guy does not operate after 17:00 during the week.

1.3) Overnight Delivery

This service is subject to the order placed, paid and processed before 14:00 pm for the item(s) to arrive the next day by 11:00 am. Applies only to major centers i.e. Cape Town, Johannesburg, Pretoria, Durban, Port Elizabeth etc.

1.4) Economy Delivery

This service is subject to orders placed which are not time sensitive and/or which are not close to a main center/origin of shipping. Delivery may take place between 36 hours – 120 hours.

1.5) Alternative courier services (receiving a 2nd quote)

Please note that if you accept a second quote from the sales representative that includes making use of courier services other than The Courier Guy, their own terms and conditions regarding delivery will be applicable.

2) Collection

If you would prefer to collect your package from our physical shop, please select the ‘pick up from shop’ option upon checkout on our website.

If you have placed an order for a rental item on our website that indicates it cannot be delivered via external couriers in its short description, delivery and/or collection fees will be used for an alternative arrangement or be refunded.

If you request a manual invoice, please communicate clearly on email via info@babyhouse.co.za or call us on 021 851 7640 and we will happily arrange this for you.

All communication that took place on our facebook page at www.facebook.com/MOMBABYHOUSE/ or our personal facebook marketplace profile will be reverted to further communication via email.

3) Shipment Confirmation

You will receive a confirmation email once your order has been placed with a follow-up email from our sales representative to confirm shipment and the arrangements thereof.

4) Order Tracking

If you have not received your package after 5 business days, please contact us at info@babyhouse.co.za and we will notify you of your delivery status.

5) Returns

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non​-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please see our refund policy for more information.