Rental and Returns Policies


1) REFUND POLICIES ON NEW AND USED GOODS

2) RENTAL POLICY ON RENTAL GOODS


1) REFUND POLICIES ON NEW AND USED GOODS


Refund Policy for New Products

This policy applies to any brand new product that has been purchased from The Mom and Baby House. If the product(s) you have purchased is defective, meaning faulty, you may request a refund for your product under the following conditions:

-          You bring along the receipt of the product or proof of payment.

-          You return the product with its packaging as it was sold to you.

-          You return the product within the first 10 days of purchasing it.

*Please note that when purchasing either new or used goods from The Mom and Baby House, you will be asked to sign an ‘Inspection of Goods Bought’ document while present in the shop with your chosen product(s). This is to inform you as a consumer of the current state of the product(s) you’ve decided to purchase or hire from us.

If you simply do not want the product(s) anymore, you may request a refund in the form of a credit note. No cash refunds will be given if the product is in working conditions and if the ‘Inspection of Goods Bought’ document has been signed.

 

Refund Policy for Used Products

The Mom and Baby House does not take any responsibility for the condition in which second hand products are due to having been used before.

*Please note that when purchasing either new or used goods from The Mom and Baby House, you will be asked to sign an ‘Inspection of Goods Bought’ document while present in the shop with your chosen product(s). This is to inform you as a consumer of the current state of the product(s) you’ve decided to purchase or hire from us. This also implies that the product is in working condition.

If you simply do not want the product(s) anymore, you may request a refund in the form of a credit note. No cash refunds will be given if the product is in working conditions and if the ‘Inspection of Goods Bought’ document has been signed.


RENTAL POLICY OF THE MOM & BABY HOUSE

• Documents needed for a rental contracts:

1. ID Document 2. Utility bill with physical address
3. Signed Rental Contract 4. Signed Rental Policy


Refund and cancellation policy on rental contracts: 

 

 

Cancellation policy applicable before rental period commences:  

  • Weekly rentals will need to give notice of cancellation at least 48 hours before the contracts starts, to incur no penalty. 

  • If cancellation occurs within the 48 hours, a cancellation fee of 50% of the deposit amount will be charged. 

  • Cancellation will have to be done via email 

  • Monthly rentals will need to give notice of cancellation at least 30 days before the contract starts, to incur no penalty. 

  • If cancellation occurs within the 30 days, a cancellation fee of 50% of the deposit amount will be charged. 

  • Cancellation will have to be done via email. 

 

   Cancellation policy applicable after rental period commenced:     

  • Outside a 24 hours notification period, no cancellation will be accepted         

  •  Should the shop be notified via email within 24 hours of you receiving the goods, a 

            cancellation fee of only 50% will be levied. 

    This fee will be calculated on the rental amount of the item/s to be returned. 

  • In both cases the  delivery fees will still be the responsibility of the client.   


REPLACEMENT OF RENTAL GOODS:

FAULTY ITEM:
Rental items will be replaced in the following situations:

If a client suspects that a rental item is not in working condition, the Mom & Baby House will collect the item at our own expense and replace it with a similar product. The non-functioning item will be tested and if the rental item is functioning a 100%, the courier fee (both delivery and collection) will be for the clients account and the collection/courier fee will be deducted from the clients refundable security deposit.

Please note: Rental goods are pre-loved and there will be small scratches and marks on the items. P.S. this is not a new product and these items will not be seen as faulty if that is the complaint. It will be the responsibility of the client to make sure that his or her expectations are realistic.
Procedure to be followed:  The non-functioning rental item should be reported within 48 hours (telephonically or personally or email) after receiving it even if the client cannot return the goods immediately due to distance.
It is the client’s responsibility to test and/or inspect the rental item when it is delivered.

If no defect is reported within the first 48 hours, The Mom & Baby House will assume that the item does not need to be replaced.
If defects or problems are not communicated to The Mom & Baby house within 48 hours, the client will have to take responsibility and it will be seen as a “breakage” The security deposit will then be forfeited.

Damaged items:

Rental items that are faulty/ damaged on return or not returned after the rental period by the client will be replaced at the cost of the client. For this reason a rental client will pay a security deposit on every rental item. This deposit will not be refunded in the above situation.
 
By signing this Return Policy you understand and accept the return policy of The Mom & Baby House. Office 021 851 7640 Email info@babyhouse.co.za


DELIVERY AND PACKAGING POLICY:

1. Please note that Fastway Couriers are not affiliated with us and cannot receive or refund any money.

2. Packaging charges; if you received your equipment packaged as 1 parcel, you will have to re package it as 1 and send it back as 1 parcel. If you do not, extra delivery costs will be incurred and these extra costs will be deducted from your refundable security deposit.

3. If goods are damaged on return and due to the negligent manner in which it was packaged, the full replacement cost of the item will be for your account.


INSPECTION OF GOODS BOUGHT USED, NEW AND RENTAL
 
REFUNDABLE DEPOSIT WILL BE REFUNDED AFTER ITEMS HAVE BEEN INSPECTED. (Should anything short, broken or item is dirty there will be a penalty fee that will be deducted from the deposit.)